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Luther R

1 reviews | Active since Jun 2021

22 May 2025, 14:59

Every single Month I have issues with Rentoza when it comes to payments

Every single Month I have issues with Rentoza when it comes to payments. My subscription is R460 and R520. They told me yesterday that they received the R460 and not the R520. I called my bank because it did not reflect on my bank statement. The bank told me that I have to tell Rentoza that the merchant must bank the money as it was released from my account. They never responded. Today they contact me saying that they received the R460 but not the R520. I asked how is this possible as they told me something different yesterday. I asked to speak to a manager and no response. I called the POP Number for Rentoza and asked to speak to a manager the lady told me that the manager is not available. She immediately knew it was me calling and then went on to try and "school" me by telling me I have to pay the money or they will collect the product I have been paying for since 12/10/2023.

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Luther R's update22 May 2025, 15:30
Reviewer Update
They tried to deduct double for the R520 on my account, the first one went through, then the R420 and then they tried to deduct the R520 again. When telling the lady this she refused to listen to me and went on and on about a bank statement and if I cannot provide it to them they will recollect the item. I sent the the screenshot of the money being taken out of my account and the trace ID for this but they say that it won't be accepted. So I told them the bank told me that if the money doesn't clear from the Merchants end it will be sent back to my account and then I will make the payment manually. I will not pay again as this happened last time and I had to wait 7-14 working days for my refund, which took nearly 20 working days because they had an issue with their refund service, and I had to just accept that fate. Terrible company with Terrible POLICIES!!!!!!!