DOUBLE DEBITED

I am so exhausted by the horrible service that Rentoza has been delivering to me. Today, my account was DOUBLE DEBITED by an amount of R1920 so over R3840 was debited from my account today. I had advised Rentoza that due to the public holiday on the 21st of March, I would only get paid on the 22nd which is today. I asked them not to block my mobile device as payment would be made on the morning of the 22nd (today). Rentoza still went on to block my phone anyway, mind you, they send payment links to your email and tell you to make payment using the payment link sent to you. How am I able to access my personal email on my cellphone if my mobile device is locked? I then spoke to a Azile, who told me to use a friend's or a family members phone to access my emails so that I can make payment - now tell me how on EARTH would that work because I STILL need to authenticate the transaction on banking which is on my mobile that happened to be blocked.

FINALLY, my phone was unlocked and I was able to make payment of R1920 this was a payment of R1920.

Just a few minutes ago, my account was DEBITED AGAIN with the same amount of R1920 - how absurd is that though? I do not have R3800 that is sitting around in my account waiting to be debited.

Please Rentoza can this amount be refunded back to me. This is such a failure of a business model. Honestly!