1 reviews | Active since Oct 2019
DONT WORK WITH THEM... DONT DO IT.
I would not advise anyone to use Rentoza. I have had the worst experience with them and thankfully will not be a client. The following things are areas to be concerned about.
1. When you apply for the deals - no where on the website does it say you cannot apply for multiple devices of the same type. And they gladly deduct the full amount off your account for them. 2. Then remove the device without telling you and you sit with the question of is the money going to be refunded and they take hours to answer and say no it will be allocated to the next invoice. (that I understand and I am fine with) 3. Then you link all your bank profiles and information for them just to get a run around being told you do not have consistent income etc even with the accounts showing an income coming in every month and people are not helpful.
When I asked if this could be finalized before COB yesterday and sent through all they asked (including my bankstatements reflecting my income) or having it refunded. They cancelled the entire order with out a word.
DO NOT USE THEM. I WANTED TO GIVE THEM THE BENEFIT OF THE DOUBT EVEN WITH ALL THE TERRIBLE SERVICE RATINGS AND COMPLAINTS OF PEOPLE. DONT DO IT.
Thank you for reaching out to Rentoza.
We understand your frustration. Rest assured our team works tirelessly to ensure all queries are resolved and all orders are delivered. We also try to be transparent with all our beloved customers as much as possible. As such our FAQ's outline how many devices a customer can take. To learn more about this, kindly follow the link: https://rentozasupport.zendesk.com/hc/en-us/articles/***-Is-there-a-limit-to-how-many-items-I-can-take-
We are sad to hear your verifications process was unsuccessful. Kindly follow the link the view the reasons that may result in an unsuccessful verifications process: https://rentozasupport.zendesk.com/hc/en-us/articles/***-Why-was-I-declined-
We can confirm that our team sent correspondence via email regarding the verdict of your verifications process. Kindly be advised that refunds take 3-5 business days to process on our side and funds will reflect as per financial institutions turnaround times.
Should you need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Thank you for reaching out to Rentoza.
We understand your frustration. Rest assured our team works tirelessly to ensure all queries are resolved and all orders are delivered. We also try to be transparent with all our beloved customers as much as possible. As such our FAQ's outline how many devices a customer can take. To learn more about this, kindly follow the link: https://rentozasupport.zendesk.com/hc/en-us/articles/***-Is-there-a-limit-to-how-many-items-I-can-take-
We are sad to hear your verifications process was unsuccessful. Kindly follow the link the view the reasons that may result in an unsuccessful verifications process: https://rentozasupport.zendesk.com/hc/en-us/articles/***-Why-was-I-declined-
We can confirm that our team sent correspondence via email regarding the verdict of your verifications process. Kindly be advised that refunds take 3-5 business days to process on our side and funds will reflect as per financial institutions turnaround times.
Should you need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.