Dissatisfaction service with my order

Made an order on the 29 Nov for iPhone 13. I PAID!. My application was verified on 3 Dec 2024. Today is 12 Dec 2024 the order hasn’t been fulfilled Sunday the 8Dec someone called me that they don’t have a color i ordered available though its available on the website and only by Dec 8 they see they don’t have the color available yet they let me proceed and order knowing its out of stock. I decided to contact them since no one has called me back after and on Sunday Dec 8 as they said they would. And opted for the color i didnt order. Today the order hasn’t been fulfilled or no tracking number has been forwarded or sent. All am getting is that the matter has been escalated and no one has called or made communication with me am the one following up on a order. Poor business Practise and unprofessional people definitely they don’t know what escalation means there is no sense of urgency in this matter.