DISGUSTING SERVICE

ABSOLUTELY DISGUSTING CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I requested an upgrade from an A12 to A32, which i got but now when i email Tazlynn of Rentoza to ask her if my subscription for the A12 is cancelled (because it shows active still) she does not reply. I have sent so many emails and no reply... i have proof of this. Then i go on the online chat and get a Nkhensani Ngobeni, i have a video of the last 20 minutes showing that she is "typing" a message but im not getting anything. its like she has something pressed on the keyboard to make it look like she is typing. All I want to know from them is that my A12 subscription is cancelled and that I will not be charged for it. What is so difficult to get this information???????????????????