Disgusting client service from Rentoza

I recently started renting a fridge from Rentoza. The application process was easy even though it was a lengthy process.

A couple of months went by without any hassles after I received my fridge. I then decided to change my banking details. This is where the nightmare started!

After trying to contact them numerous times via email and Whatsapp, I eventually received a link to do this. A test debit order for R1 went of my new account and I thought all was sorted. At the end of the month they went and debited the wrong account!

The month after that, they had the odasity to send me threatening emails about my debit order that didn't go off FROM THE OLD/WRONG ACCOUNT AGAIN!!!

My monthly installment is R960.00 and I received a letter via email stating that I need to pay R 9,600.00 immediately otherwise they will come and collect my fridge.

I was given a link and paid my installment of R960 00 and requested that an explanation be given as to why I was requested to pay R 9,600.00. I emailed every single person who's email address I had. I saw that my email was read but, not I single person made contact with me. Up until today the 3rd of March 2024 I have not had any response or explanation. I'm not even sure if by banking details has been updated or not.

The level of communication from Rentoza is non existing, unless your debit order doesn't go through. Then the whole company will enail you.

Rentoza, your communication skills are VERY UNPROFESSIONAL and your after sales support is NON EXISTING. I am disgusted with the service you give and I hope you will give me some kind of response after this!

I'll be waiting.

Cheers.