LP
LAUREN P
1 reviews | Active since Feb 2019
13 Feb 2023, 13:42
DISGUSTING
I dont even know where to start,wrote a review about the PATHETIC service previously,then I get forced to take a phone which I dont want as i have been waiting for a phone. Not only to get a phone which is locked,and needs to be activated now I am being told with a robot response to wait whilst 1 of them would be in contact with me. I received my order at 12 o clock,which was also a disaster then to get a phone which still needs to be activated from the amazingly robot company Rentoza. I am still waiting for a call from there ACTIVATION team yet theres a number in the box which doesnt work. Can you please tell me why this company keeps doing this,they lack communication in every way.
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Replies (2)
Rentoza's replyOfficial
14 Feb 2023, 16:32Hello Lauren,
Thank you for choosing Rentoza. It brings us great sadness to see that you have had a negative experience with us.
We can assure you that our team works around the clock to make sure that all our beloved customers are assisted. Unfortunately our suppliers did not deliver our shipment as expected. This is why our team took the initiative to offer you an alternative device to alleviate the distress of the ETA.
Upon delivery, our devices are locked as a security measure to ensure that it is the actual customer that has received the device. We sincerely apologize for the delay. We can now confirm that your device has been successfully unlocked.
Should you require further assistance, please do not hesitate to reach out to our team.
Yours,
Team Rentoza
Thank you for choosing Rentoza. It brings us great sadness to see that you have had a negative experience with us.
We can assure you that our team works around the clock to make sure that all our beloved customers are assisted. Unfortunately our suppliers did not deliver our shipment as expected. This is why our team took the initiative to offer you an alternative device to alleviate the distress of the ETA.
Upon delivery, our devices are locked as a security measure to ensure that it is the actual customer that has received the device. We sincerely apologize for the delay. We can now confirm that your device has been successfully unlocked.
Should you require further assistance, please do not hesitate to reach out to our team.
Yours,
Team Rentoza
Rentoza's reply14 Feb 2023, 16:32
Official
Hello Lauren,
Thank you for choosing Rentoza. It brings us great sadness to see that you have had a negative experience with us.
We can assure you that our team works around the clock to make sure that all our beloved customers are assisted. Unfortunately our suppliers did not deliver our shipment as expected. This is why our team took the initiative to offer you an alternative device to alleviate the distress of the ETA.
Upon delivery, our devices are locked as a security measure to ensure that it is the actual customer that has received the device. We sincerely apologize for the delay. We can now confirm that your device has been successfully unlocked.
Should you require further assistance, please do not hesitate to reach out to our team.
Yours,
Team Rentoza
Thank you for choosing Rentoza. It brings us great sadness to see that you have had a negative experience with us.
We can assure you that our team works around the clock to make sure that all our beloved customers are assisted. Unfortunately our suppliers did not deliver our shipment as expected. This is why our team took the initiative to offer you an alternative device to alleviate the distress of the ETA.
Upon delivery, our devices are locked as a security measure to ensure that it is the actual customer that has received the device. We sincerely apologize for the delay. We can now confirm that your device has been successfully unlocked.
Should you require further assistance, please do not hesitate to reach out to our team.
Yours,
Team Rentoza
LP
LAUREN P's updateReviewer Update
17 Feb 2023, 12:02I am failing to understand why I have not received my refund as yet as I was advised when the offer was given that my refund would be processed,so yes I am infuriated with the service I have received thus far from Rentoza.
LP
LAUREN P's update17 Feb 2023, 12:02
Reviewer Update
I am failing to understand why I have not received my refund as yet as I was advised when the offer was given that my refund would be processed,so yes I am infuriated with the service I have received thus far from Rentoza.