Disgruntled customer

We were signing in and when we got to the stage of paying after we selected the product money was deducted on my card and It still shows as if I don't have any active subscriptions but my money was deducted. I have emailed them everything that they requested (POP) up until this day haven't heard response from them. I was communicating with Keabetswe and she has all my details , email, cell and PoP.