Disappointed with Rentoza

Extremely disappointed with Rentoza – Almost TWO months with no delivery, no answers and no accountability

I am extremely disappointed and frustrated with Rentoza.

It has now been almost TWO MONTHS since I placed my order, and I still have not received my device. What makes this even worse is the complete lack of communication and accountability from Rentoza.

I have contacted Rentoza repeatedly through WhatsApp, email and the app, but I either receive no response at all or I am given the same generic/excuse-filled responses over and over again. Nobody seems willing or able to provide me with a clear explanation of what is actually happening with my order.

I was previously given dates and assurances that the order would be dispatched, but those dates came and went. I was then told I would receive an updated ETA, yet I am still waiting. Every time I ask for an update, I get essentially the same response without any actual solution or new information.

Almost two months is completely unacceptable.

I understand that delays can happen, and I would have been far more understanding if Rentoza had simply communicated honestly and given me a realistic delivery date. Instead, I have had to constantly chase them for information while my order remains stuck and nobody can give me a straight answer.

At this point, I don't want another generic response telling me that my order is being followed up. I want a clear and honest answer: Where is my order, what is causing the delay, and what is the actual confirmed delivery date?

Rentoza needs to take responsibility for this situation and provide proper communication to customers instead of repeatedly sending the same copy-and-paste responses.

Rentoza, please stop giving me excuses and give me an actual resolution and a confirmed ETA.