Disappointed

I am by far disgusted and disappointed in there customer service. I'm a new customer and trying to get into contact with them is a nightmare, no number to call and you wait hours to get a response from them and when you do they give you the same generic response without reading what the previous Associate has said. I signed up November 28 and received my laptop yesterday, which I got for work purposes. I had no idea that I would require a pin, I emailed them immediately, checked if there was anything in the box and all previous communication that I received from them. I even checked on HP website to see what I could thinking that I'm doing something wrong. I called HP this morning and was advised I would need to contact the Retailer. I then sent a private message on Linkedin and have yet to receive a response. I then received a response from Teboho who explained what I need to do, I followed the steps that I was advised to follow only to find out that the activate device option doesn't appear under active subscriptions tab. I used a different device and laptop too but I still couldn't do it. I then responded to email attached screenshot as well only to be told its been escalated to another department. I received communication about 2 and half hours ago just for Buhle to tell me the same thing that Teboho told me too do. Frustration is an understatement of what I feel right now. I lost out on a business opportunity cause I wasn't able to use my laptop last night as I thought I would be able too. I then sent another private message on Linkedin telling them that I would be leaving a review on hello peter. How in heavens does it take someone hours to reply and reply with no resolution. My second payment is due next week and me been me is going to make that payment cause I would love it to be resolved but how long and at what cost???