Device in repairs

I have a subscription with Rentoza and I'm going to celebrate my birthday with a device that won't give me quality pictures as I have to wait 7-8 more weeks to get back my device from repairs, that's on top of the 3weeks I've already been waiting. The consultants give misleading and false information whilst pretending to put you as the consumer first and the tone in their apology is so condescending. It looks like I'll be spending almost 12 weeks or more with a device (Temp) that's not even worth the subscription amount I'm paying. I'm very disappointed in Rentoza.