Declined Application but Still Waiting for My R1,910 Refund Since April 2026

I am very unhappy with the service I have received from Rentoza. My application was declined, and I have been waiting for a refund of R1,910 since 25 April 2026. Despite the long wait, I have not received my money back or been given a clear explanation for the delay.

I have tried to follow up on my refund, but communication has been poor, and it has been difficult to get proper assistance. A refund should not take this long after an application has been declined.

This experience has been frustrating and disappointing. I expect Rentoza to process refunds within a reasonable timeframe and keep customers informed. I hope this matter is resolved urgently and that improvements are made to customer service and refund processing.