Debuting bank accounts as they want

The company Rentoza is a good company,however they have extremely poor customer service.

I purchased some items at the end of November 2021 and paid the subscription upfront.

I was contacted by an agent saying all is in order and if I require any assistance please contact him.

I tried following up with my order but nothing...could not get hold of anybody via email or even the WhatsApp number.

Luckily I saved the consultants number and called him and told him that I am awaiting my order and low and behold my order got delivered the very next day.

Nonetheless I was advised by the consultant shafeeq that my next subscription will only be debited on the 1st of January which I agreed to.

My account was debited on the 15th of December without my knowledge and when I queried this I was told that they sent out emails stating that the subscriptions will b done on the 15th of December but I confirmed that I didnt receive any notification thereof.

I even sent proof of this and was assured that my full refund will be done in 3 days time.

I received nothing and then got a call from Rosa apologising but said nothing about my refund due to me.

I then advised her that since my account was debited on the 15th of December that no further debits are to go off until the end of January 2022.

This I was assured of by Rosa and with Shafeeq as well in writing.

These stupid people debited my account today the 29/12/2021.

I am highly frustrated as none of the consultants live up to their word and they just do as they feel.

Extremely poor customer service

Pathetic in every respect

No care in the world for customers