Damaged Fridge and Your So-Called "Service"

🚨 Customer Service Nightmare: Rentoza, Shiprazor, and Internet Express Couriers 🚨

I’ve had enough. Here’s my experience with these companies—an absolute masterclass in incompetence and rudeness.

Timeline of Failures:

1️⃣ Order Date: 27 December 2024 – Placed an order for a fridge. Simple, right? Not for them.

2️⃣ Collection Issues (30 December): Scheduled for 11:45 AM. Actual collection? 5:09 PM. Why the delay? They sent the WRONG truck. Yes, really.

3️⃣ Silence (30 December – 2 January): Despite follow-ups, no updates. Not a single word. It’s like talking to a wall.

4️⃣ False Promises (2 January): Finally, an email confirming delivery for Monday, 6 January. I foolishly thought, “Maybe they’ll get it right this time.”

5️⃣ Surprise Delivery Attempt (3 January): Got a call at 9:12 AM: “We’re delivering your fridge now.” Except I’m at work! Told the driver, “Please deliver at 5 PM.” His response? SLAMS the phone down on me.

The Cherry on Top: When the fridge finally arrived, it was damaged. The delivery driver didn’t even stick around to ensure everything was in order—just dumped the fridge and left.

My Feedback: Your communication? Non-existent. Your logistics? A joke. Your staff? Rude and unprofessional. I refuse to accept a replacement—your service doesn’t deserve another chance. I expect compensation for the damage, but given your track record, I won’t hold my breath.

To anyone considering using these companies: DON’T. Learn from my mistake and save yourself the headache.

#Rentoza #Shiprazor #InternetExpress #CustomerServiceFail #DamagedGoods