Consultants who are rude and have no regard for any other person

I have had an issue regarding g payment of my subscription, which I understand it's a subscription which means you can't make payment arrangemwhen one misses payment. I had called the company 4 days after the incident that I had where I was ****** and hijacked , my bank cards taken. I called the company for advice because I knew my day for payment will soon be , I explained to them I was using a discovery bank and that a case of ***** against my cards were opened and the ****** cards were cancelled. Meaning I had to order new cards which will be delivered .

My point was that I can't load any card details until my cards are delivered, spoke to Steven Modise who explained to me how things work and asked me to make payment not later than Monday the 15th at 2 o'clock. But today i get a call from Numpumelelo Ngubeni who calls me 7 in the morning, demanding payment. I explained to her that I still had time and that I will either do direct bank deposit today or latest tomorrow as advised by Steven. The lady turns to be rude, talks to me like I am his friend or boyfriend, for what ever reasons she starts threatening me telling me that she will terminate my subscription. This lady I don't even now what ijnd of a consultant she is who talks back at a client and threatens clients. She is rude and no respect. But overall I think Rentoza should do away with their consultants who always resort to threats and emails of demand from 5 people a day saying the same thing.