Buyout

I am beyond frustrated with the service I’ve received from Rentoza regarding the buyout of my Bosch Fridge. Despite having a written agreement from February 2026, dealing with their payments department has been a nightmare of conflicting information and billing mistakes. The issues are as follows: * Broken Agreements: In February, I was told my buyout was R960, to be paid over two months. I was explicitly promised that March would be my final payment. * *********** Billing: Instead of closing the account, I received an "Unpaid Subscription" reminder in late March. They are threatening to continue charging me subscription fees despite the buyout agreement being in place. * Conflicting Information: On March 31st, a representative emailed me stating my buyout balance was now R96. When I asked for the link to pay that exact amount, they rep**** by asking me "why" I wanted to pay R96. * Lack of Accountability: I have been told the matter would be escalated, but I am still waiting for a resolution while they continue to threaten my budget with their mistakes. I have tried to resolve this multiple times via email, but I am being ignored or given nonsensical answers. Resolution Required: I want Rentoza to honor the original agreement that March is my final payment month. I need a correct payment link for the remaining balance so I can be done with this company once and for all. If this is not resolved immediately, I will be taking this to the National Consumer Commission. Avoid this company if you value clear communication and honest billing.