Buy out agreement not being adhered to.

If anyone ever considers taking out a subscription with this company, don't! I initially had two active subscriptions with this company, one for a TV and one for a cellphone. The subscription for the TV, I agreed to buy out at the end of November 2024, which as per the signed agreement was my last payment date, however I was billed again for two conscutive months of which I should not have been charged.Did I get refunded?NO.

I have multiple tickets open and was assured yesterday by an agent via ticket my next installment will only be next month for only one device,which is the cellphone.

Please for the love of God,tell me why my device is locked again and why when I check my account it states that I have two subscriptions which have not been paid and are overdue.

I have been struggling for 5 days to use my phone because it is locked and my money is also not being refunded. I have never experienced such bad customer service in my life.