BILLING ERROR & HIGH LEVEL INCOMPETENCY

I subscribed to your service on November 25, 2024, and made the payment via Ozow during the application process. My order was delivered on November 30, 2024, and I selected the 1st of each month as my debit date for future payments. Despite this, your system incorrectly attempted to debit my account again on December 1, just one day after receiving the order, despite my subscription having already been paid.

This is a clear system error that needed a simple correction on your end. However, I have since endured continuous harassment from your team. Over the last 17 days, I have:

Sent 6 emails requesting help, with no proper resolution.

Received 6 collection calls and 1 email, all demanding payment for a subscription I already paid for.

I initially spoke to Tshiamo, who confirmed the error after checking with investigations. Later, I spoke to Katlego, who suggested a solution—changing my debit date to the original payment date to avoid further issues. I agreed to this, but Katlego has failed to follow through with the promised email and application link.

Today, I received yet another collection call from Tshepi, who had no knowledge of the escalations or solutions already discussed. It is clear that there is no communication or record-keeping on your end, as every agent I speak to appears unaware of the previous escalations.

This experience has been deeply frustrating, and I feel harassed by the repeated attempts to collect money I have already paid. I expected a seamless resolution, yet I am now dealing with further incompetence and delays. It has been the most unprofessional and disappointing experience I have ever had with a service provider.