Beware of RENTOZA

I took out a phone which is a Samsung Galaxy A15 in June 2024 and on the 15th of June last year it was ****** and I reported the matter to the police as well as to them. They told me I will get another one but I need to pay R850 to get the phone and I did. It took them almost two deliver the phone and as I was giving up I told them I need my R850 back. They told me it was none refundable and on the same day I got a delivery and it was a replacement of my phone. And to my surprise, the phone was a second hand. It had scratches and bumps on the edges. I them took photos and a video to show them this is a used phone and I refused to pay R360 every month for a used phone so the agent asked me how much do I want to pay. I said at least R300 and she said we can do that and she emailed me documents to sign and I did.

But on the last day of July they deducted R360. I asked them why this amount when we didn't agree on it and I was told that is what I have to pay and that's that. But midnight on the 1st of August my phone was locked I didn't have access to it, I emailed them they took two days to unlock it. From there onwards it's been hell with Rentoza

I make early payments but I still find myself with a locked phone every month end and you can't even call their office because they don't have a working number, on WhatsApp the agents don't respond and it's the same with their emails. So I will stay for four to seven days with a locked phone until to date. I was told that I am done paying my subscription but now I need to buy out the phone after all these months of paying almost R9000 towards a phone that retails for R3***.

Last month i we t to their Sandton office only to be told by the security guy at the gate that Rentoza was evicted in January for failing to pay rent. I went there because I needed them to unlock my phone and that was a fail. Mind you, I live in Springs so I used a lot of money to go to Sandton for nothing and now they sent me a reminder that I need to pay R360 in the next 3 days to avoid my phone being locked but why when my subscription is finished. I even sent an email requesting a statement and also the buyout amount and I am still waiting for a response form them.

Please avoid these ******. They are ****s and they are quick to take your money but when they have to do things for you. You will go through hoops and loops.