1 reviews | Active since Aug 2012
Below-par after sale service
We ordered a TV and it was delivered on 02 February 2022. All payments for the subscription were done via EFT.
Then yesterday (02 May 2023), my husband gets an email from some company called Accountability, stating that he owes Rentoza 10months worth of subscriptions, citing that Rentoza have been unable to contact him for the payment. But when I checked his Rentoza profile, all payments have been made, and I know for a fact that the EFT payments are made every month as I track those too.
He and I have both sent an email to *** yesterday and today and have not received any form of response. We have also tried calling the number provided ***) and it no longer exists. There are no responses via the Whatsapp number either.
This is not something we take lightly as we know for a fact that the subscription has been made, but the radio-silence is what gets me. No telephonic contact from Rentoza, no responses to emails and a contact number that doesn't work.
This is not acceptable at all.
Thank you for reaching out to Rentoza.
Please accept our most respectful apologies for the inconvenience.
Kindly be advised that our system takes a few hours to update payment. During that period the late payments process was triggered. We can confirm that our team has looked into your query and can confirm that your payments are up to date.
Should you still need any assistance, please do not hesitate to reach out to our team.
Yours,
Team Rentoza.
Thank you for reaching out to Rentoza.
Please accept our most respectful apologies for the inconvenience.
Kindly be advised that our system takes a few hours to update payment. During that period the late payments process was triggered. We can confirm that our team has looked into your query and can confirm that your payments are up to date.
Should you still need any assistance, please do not hesitate to reach out to our team.
Yours,
Team Rentoza.