Bad service - No Feedback

Good day. On 2024-07-08 I app**** to buy(rent) an instrument. I received a e mail which instructed me to complete my verification. Which I did. I paid the required amount of money also. On 2024-07-09 I was requested to submit proof of address which I did. The e mail was from Eve Mirembe. On 2024-07-10 I was required to give clarity on the shipping address. I did that. The e mail was from Hulisani Ntambeleni. On 2024-07-12 I received an e mail from a Lerato Kekana requesting me to sign the subscription agreement. Which I did. On 2024-07-13 I received an e mail from a Dimpho Mabula wwho informed me that my order was successfully verified and my application was approved. On 2024-07-17 I received a mail from Rights Mphahlele wo informed me that the ETA of my order is 2024-08-01 On 2024-07-22 I received an e mail that say the ETA date on the order remains unchanged. On 2024-07-27 I received a mail from Jerome Chome stating that there is a slight delay in dispatching the product. On 2024-08-01 I received a mail from Nomfiso Ndlovu stating that my order has been fulfilled and is on the way. During the week thereafter a lady at my shipping address phoned me and informed me that someone is there with a parcel but the courier person doesn’t want her to sign for the parcel (which I do understand) I forward Rentoza an email and informed them that I will be at an address in Boksburg for work until end of November 2024 I depart early in the morning and arrive late in the evening at home. I requested them to deliver the item to my residential address or at the Boksburg address. My wife will be at home always. Till today 2024-08-16 – No Response. On 2024-08-14 I forward them an email again to enquire what is wrong – STILL NO RESPONSE. No one is getting back to me. There is no phone nr that I can phone. Can someone please help