JM
Jacques M
1 reviews | Active since Dec 2017
28 Jun 2022, 12:21
Bad service
Very poor service. Have missed a payment with a few hours, could not get the link from them to make the payment resulting in missing the deadline and block the phone. Got the payment to them now a full day no answer from them to unblock the phone. Hours go by with no body responding. Will not use them again.
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Rentoza's replyOfficial
19 Jul 2022, 13:31Hi Jacques, thank you for taking the time to post your review. Please note that we attempted to charge your card several times in the day, however, the payment failed due to insufficient funds in your card. In the event that a payment fails, a follow-up email is sent to the customer with a link to make the payment. I can confirm our agents tried to contact you regarding your payment and a link was sent to you at 3 am, the same morning your payment date was due. For a seamless customer experience in future, kindly ensure there are enough funds in your card for us to charge.
Rentoza's reply19 Jul 2022, 13:31
Official
Hi Jacques, thank you for taking the time to post your review. Please note that we attempted to charge your card several times in the day, however, the payment failed due to insufficient funds in your card. In the event that a payment fails, a follow-up email is sent to the customer with a link to make the payment. I can confirm our agents tried to contact you regarding your payment and a link was sent to you at 3 am, the same morning your payment date was due. For a seamless customer experience in future, kindly ensure there are enough funds in your card for us to charge.