Bad service and no interest in solving my complaint.

In Dec 2023 I placed an order, first part of my oder was delivered in 2 days, Great service, but then it all started. On 28 Dec 2023 I got a mail saying my order is on the way. By 05 Jan 2024 it showed the order is still at Rentoza so I contacted Skynet who then said when they wanted to pick it up, Rentoza did not want to give it to them so the delivery needs to be rebooked. On 8 Jan 2024 I contacted Rentoza and they said the parcel was collected on Friday 5 Jan and should be delivered by 8Jan 2024. I asked them for the new tracking number, as they have not updated it when I log into Rentoza, and now they just ignoring me and nobody knows where my order is, even though Rentoza app shows it is still with them.