BAD SERVICE

No one is ever willing to assist , you would swear that you communicating with robots. When you need help no one is there but when it comes to payments there’s always someone. I reported my phone ****** tried communicating through emails plus the WhatsApp platform it was only after 6 days that I got a response and even then no one provided enough information on what to do, they kept asking for the case number even after I informed them that by the police station they need the ITC code which they never provided. After 1 month and 13 days I was advised to call my network provider to bar the device and blacklist it .“ How was I suppose to know my network provider will be the one to bar a device I took with them” a lot of time could have been saved if they informed me from the get go. Same month in January I was asked to make a payment even though I made an early payment back in December . Again they asking for another payment on top of the payment made just last week which included an access fee, mind you I was advised that would be for my replacement device till this day no news on the device. When asked if there’s is any update I was just advised that I’m now eligible for an upgrade which meant another payment.