JM
Jowaine M
1 reviews | Active since May 2022
17 Mar 2023, 08:02
Bad service
I ordered two months ago and till today my refund is not paid into my account after I've cancelled my order due to their long process of doing things.
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Replies (1)
Rentoza's replyOfficial
17 Mar 2023, 14:39Hello Jowaine,
Thank you for choosing Rentoza.
Kindly be advised that our records indicate that your refund was processed from our side. A friendly reminder that we refund your funds back to the card you used to pay at checkout. Changing your card during the refund process might result in your funds not reflecting on your side. If you did not change your card and you still have not received your refund. Kindly reach out to our team for a copy of your proof of refund to assist you in corresponding with your bank to recover your funds.
Please remember, our verifications process takes 24-48 hours depending on whether the right documents have been submitted. We can assure you that our team works tirelessly to ensure all our valued customers are assisted in a timely manner. How long does the verification process take? – Rentoza (zendesk.com)
Our agents are on standby and ready to assist. Please do not hesitate to reach out should you still need any help.
Yours,
Team Rentoza.
Thank you for choosing Rentoza.
Kindly be advised that our records indicate that your refund was processed from our side. A friendly reminder that we refund your funds back to the card you used to pay at checkout. Changing your card during the refund process might result in your funds not reflecting on your side. If you did not change your card and you still have not received your refund. Kindly reach out to our team for a copy of your proof of refund to assist you in corresponding with your bank to recover your funds.
Please remember, our verifications process takes 24-48 hours depending on whether the right documents have been submitted. We can assure you that our team works tirelessly to ensure all our valued customers are assisted in a timely manner. How long does the verification process take? – Rentoza (zendesk.com)
Our agents are on standby and ready to assist. Please do not hesitate to reach out should you still need any help.
Yours,
Team Rentoza.
Rentoza's reply17 Mar 2023, 14:39
Official
Hello Jowaine,
Thank you for choosing Rentoza.
Kindly be advised that our records indicate that your refund was processed from our side. A friendly reminder that we refund your funds back to the card you used to pay at checkout. Changing your card during the refund process might result in your funds not reflecting on your side. If you did not change your card and you still have not received your refund. Kindly reach out to our team for a copy of your proof of refund to assist you in corresponding with your bank to recover your funds.
Please remember, our verifications process takes 24-48 hours depending on whether the right documents have been submitted. We can assure you that our team works tirelessly to ensure all our valued customers are assisted in a timely manner. How long does the verification process take? – Rentoza (zendesk.com)
Our agents are on standby and ready to assist. Please do not hesitate to reach out should you still need any help.
Yours,
Team Rentoza.
Thank you for choosing Rentoza.
Kindly be advised that our records indicate that your refund was processed from our side. A friendly reminder that we refund your funds back to the card you used to pay at checkout. Changing your card during the refund process might result in your funds not reflecting on your side. If you did not change your card and you still have not received your refund. Kindly reach out to our team for a copy of your proof of refund to assist you in corresponding with your bank to recover your funds.
Please remember, our verifications process takes 24-48 hours depending on whether the right documents have been submitted. We can assure you that our team works tirelessly to ensure all our valued customers are assisted in a timely manner. How long does the verification process take? – Rentoza (zendesk.com)
Our agents are on standby and ready to assist. Please do not hesitate to reach out should you still need any help.
Yours,
Team Rentoza.