Bad Customer service

I ordered a Samsung Galaxy S21 FE and chose self employment because i do streaming and content creation, now my verification is paused because i need a 6 month bank statement, keep in mind my bank account isn't even 5 months old and i need a CIPC document but streaming and content creation doesn't include that, they just keep repeating i need that even when i tell them i can't and don't try to even help me or resolve the issue, even after i asked to just change my self employment to regular employed and now they aren't awnsering me at all, this is my first time buying something on a subscription and the customer service I've experienced so far is just so bad, it feels like they don't care or anything.