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Siyabonga T
1 reviews | Active since Jun 2021
11 Jan 2023, 21:05
Bad customer service
I placed an order 2 weeks ago I got approved and got an email saying my order is on it way as I was advised my the consultant that the TV I initially wanted would arrive in 21 days but I can get the The frame Samsung TV which is available for immediate dispatch I then said okay I’ll that the even when the money is a bit higher as I need the TV urgent. After that doing the payment and everything was done I have not heard anything or any communication you send them emails they are not rep**** this is really not on and they are quick to take money and make you sign but having to receive what you paid for take a while as the 5 days has long passed👎🏾.
Helpful (0)
Replies (2)0
Replies (2)
Rentoza's replyOfficial
18 Jan 2023, 10:26Hello Siyabonga,
We do appreciate the time you took to post your review and have been striving to turn it into a 5 star :)
Unfortunately your order was being processed during the holiday season when there was only skeleton staff and third parties were non-operational.
Nevertheless, your order was prioritized and our team has been corresponding with you.
We are waiting for our carrier to process the delivery of the TV. You should be receiving it within the next week.
Do continue correspondence on the email thread we've been talking with you o if you have any further enquiries
Best Regards,
Team Rentoza
We do appreciate the time you took to post your review and have been striving to turn it into a 5 star :)
Unfortunately your order was being processed during the holiday season when there was only skeleton staff and third parties were non-operational.
Nevertheless, your order was prioritized and our team has been corresponding with you.
We are waiting for our carrier to process the delivery of the TV. You should be receiving it within the next week.
Do continue correspondence on the email thread we've been talking with you o if you have any further enquiries
Best Regards,
Team Rentoza
Rentoza's reply18 Jan 2023, 10:26
Official
Hello Siyabonga,
We do appreciate the time you took to post your review and have been striving to turn it into a 5 star :)
Unfortunately your order was being processed during the holiday season when there was only skeleton staff and third parties were non-operational.
Nevertheless, your order was prioritized and our team has been corresponding with you.
We are waiting for our carrier to process the delivery of the TV. You should be receiving it within the next week.
Do continue correspondence on the email thread we've been talking with you o if you have any further enquiries
Best Regards,
Team Rentoza
We do appreciate the time you took to post your review and have been striving to turn it into a 5 star :)
Unfortunately your order was being processed during the holiday season when there was only skeleton staff and third parties were non-operational.
Nevertheless, your order was prioritized and our team has been corresponding with you.
We are waiting for our carrier to process the delivery of the TV. You should be receiving it within the next week.
Do continue correspondence on the email thread we've been talking with you o if you have any further enquiries
Best Regards,
Team Rentoza
ST
Siyabonga T's updateReviewer Update
25 Jan 2023, 11:32Hi I still have not received my tracking number for my order as to how far it is and I placed my order a month ago is this right to wait this long. Nothing has been said as well about my refund please expedite my request for as I have been patient enough for a long time now.
ST
Siyabonga T's update25 Jan 2023, 11:32
Reviewer Update
Hi I still have not received my tracking number for my order as to how far it is and I placed my order a month ago is this right to wait this long. Nothing has been said as well about my refund please expedite my request for as I have been patient enough for a long time now.