Bad bad Customer Services

It is over December month days for Subcription debit orders doesn't go through as per set date then 1 day after initial debit day if they don't receive their subscription fee you receive threatening email that you will be handed over to SAPS and case of theft will be opened.Very very bad customer services for loyal customers thats been paying their account or subscription for over 12 months already.Then when you request debit order date to be changed they want to charge additional R300 just to change date on system.Pathetic service treating loyal customers as if we are *******.