Avoid Rentoza at all cost

I am extremely disappointed with the way Rentoza has handled my refund.

On 26 October, I paid R441 for the rental of a TV. Seven days later, Rentoza cancelled my subscription without any proper explanation and informed me that I would receive my refund within 12–14 days.

By 22 November, I had still not received my money, so I contacted them for an update. On 26 November, I received a message stating:

> “After investigating the issue with our payment partner, we can confirm that your refund failed. To fix this, we’ll be processing your refund manually.”

I was then promised that my refund would be processed within 24 hours.

It is now well past that timeframe, and I still have not received my refund. I have sent multiple follow-up enquires, yet I have not received my money nor any further feedback.

This experience has been extremely frustrating and unprofessional. At this point, it feels as though Rentoza is withholding my funds, and I cannot recommend them to anyone based on my experience.

I strongly urge potential customers to be cautious when dealing with Rentoza.