Atrocious service

The following email I sent to them should just about cover it:

Please explain to me how it is that you were confident enough to stick your hands into my bank account and debit me for an Xbox that I have not had for 3 weeks!!!!

I have followed up on repairs and have been given the most vague responses as if I am being done a favor for actually wanting feedback on something I pay my hard earned money for!

The most annoying part is that on Thursday I received a message from someone wanting to collect the Xbox, the same Xbox that you collected 3 weeks ago!!!!

Does your company actually understand the concept of customer service, do you understand that charging someone for something they do not have and have not used for a month is dishonesty and theft.

I am so sorry for venting in this way but I have been patient and gracious for weeks on end with no valuable feedback from your side. Now I have to insist that you provide me with an Xbox that actually works or refund the money you stole from me this morning. I have not been treated fairly in this entire process and unless I follow up, your company remains quiet. What a disgrace and an absolute horror to deal with you.