ANNOYED!!!!!!!

I am extremely annoyed!! I started the rental process for a phone this morning. Payment was done, and then I had to be verified... For some reason, which Rentoza will not tell me, I was declined. The lady I have been emailing with back and forth the entire morning, said I should delete my account - and reopen one again. Surprise surprise, I was declined again...? Why am I not allowed to know the reason for being declined? I've asked about my refunds - after which I was told I have to wait a couple of hours... Still waiting though... After reading all of these negative reviews, I'm seriously worried about getting my money back! Come on Rentoza, get your systems in line.