Angry

Good day My daughter has approached Rentoza to purchase a phone from them , she was told by their agent she need to pay the 1st i stallment Immediately , she paid them on 28 September, on 29 September she was td by the agent she don't qualify for the device, my daughter asked the agent then to refund her the R1415.50 The agent told my daughter it would take 3-5 days to be refunded, on 9 October my daughter contacted the agent again to ask why the funds don't reflect in her account, the agent told her the refund could only be done this week so she has to wait another 3-5 days, I send an email to their support office wanting to remedy the situation, due my daughter could not send out any email but can receive emails , she got an email now stating the matter was taken care of and she will be refunded in 7- 10 days I am very disappointed in the way Rentoza Co ducts business, their agents aren't knowledgeable about their products and are more for the sales then to give proper information, if Rentoza wants payment Immediately why not refund immediately why make someone wait for their own money .