Almost there, Rentoza. Just tweak a few things...AND then you're golden.

Dear Rentoza.

Your website is beautiful and inviting, but your process and communication is such an anti-climax, to be honest. It's really easy to take money, but it's even easier not to actually give a damn about the rest sometimes. At least, that is what it looks like from the outside.

I signed up for the subscription-based purchase for an appliance. I was sent an email that told me it would take 14 days (yikes, but OK) but I never received the agreement that I signed which you were to co-sign in agreement. Red Flag Number 1...I have asked for this, but also...it seems like no one responds to emails here. I got confirmation of my order and so on, which is good.

But I don't understand why you go dead silent after the confirmation process and respond no none of my e-mails. I really just wish I could receive my product earlier and that you took better care in communicating.

Thank you.