AFTERSALES SUCK NO COMMUNICATION

At the beginning i ordered and paid deposit on TV and cell phone. they refused my Tv licence and i only received cell phone. 5 months later and over 200 emails and whatsapp i still have not received my refund for tv just final demand letter for something i never even took. Wait days for a reply and then you deal with a different person everytime so no one knows what isgoing on and i have to explain over nd over and over. I am in sales myself and God knows if my service was this bad i would sell one car. Disgrace that they hold on to my money