NM
Nokwanda M

1 reviews | Active since Dec 2022

12 Mar 2024, 17:46

Absolutely HORRIBLE company. Worst device RENTAL experience EVER!

Absolutely horrible customer support. Worst experience ever. Total bull**** rental service.

Here is the story: I returned their device on their instruction that I should return it because I had decided to terminate their subscription. Since that day, they keep on sending me messages almost daily and emails instructing me to pay or face unspecified legal action based on the subscription agreement I signed with them. They have been sending me email reminders that I should pay the subscription or they will open a police report for theft or they would report me to ITC. I asked them who has sent a driver to collect the device at my address, under their instruction and they did not respond. Who would have known that I do have a Rentoza device that I terminated an agreement with that is required for collection and they demanded I show them POC. I gave them information for 1 Fetch courier company and the driver who cam e to collect and acknowledged collection because he had texted me asking for security code. He asked they contact their colllection company 1 Fetch and confirm receipt of the device but they chose to ignore.

0
Replies (0)