Absolutely Disgraceful Experience with Rentoza – Avoid at All Costs

My experience with Rentoza doesn’t even deserve one star. I placed an order on 29 April, fully aware that the ETA for delivery was 45 days and 7 days for each of the products I purchased. Throughout May and June, I received weekly email updates confirming that nothing had changed and I could still expect delivery on 3 July—with the last update received on 29 June.

On 1 July, I emailed Rentoza to confirm whether delivery would still take place within 48 hours. I received only a generic, automated response stating they were "working closely with suppliers" but could not confirm a delivery date.

Given this uncer*****y, I immediately cancelled my order and received a prompt reply saying the cancellation had been processed and that I would receive a refund within 6–12 business days. I was advised to follow up only if the refund wasn’t received within 14 business days.

When 12 business days passed (on 17 July), I followed up again, only to receive the same copy-paste response about the 6–12 day refund timeline.

Today marks 14 business days, and upon following up yet again, I was now told—shockingly—that my cancellation was only just actioned now, and that I would need to wait another 6–12 business days.

To say I’m appalled is an understatement. This is a blatant display of negligence, dishonesty, and disregard for customers. Rentoza seems to operate on scripted, impersonal responses with no accountability, transparency, or genuine customer care.

I've given them until close of business today to refund my money. They have neither acknowledged nor responded to my last email.

I don’t usually leave bad reviews, but I can see from the many others here that Rentoza is consistently ignoring customer complaints. I have now disputed the charge with my bank and will be lodging formal complaints with the NCC and CGSO.

Consumers deserve better than this.