3 years paying for a lost device that has never been

I signed up for a subscription of a cellphone in 2023. I lost the item around December 2023 reported it to Rentoza filled out the claims form and I was advised to continue paying my subscription until my device is replaced. It's been 3 years to date my device has not been replaced! Yet Rentoza still debits my card for the subscription!. I have sent emails complained they ignore you! I then decided to find the initial contract only to discover that the contract ended February 2025! Yet in April R1490 was debited from my account for this subscription ! I want my money back I have been ****med!