20 working days and still no refund in sight

I'm not sure how this company runs but I feel they advertise items that they do not have. I place my order in Dec_24, and I had to hound them on progress of my order fulfilment (their communications sucks), eventually in Feb they call me to tell me that they do not have stock I should please be patient. I got annoyed and place a cancellation request. The communication I found indicated that a refund would take 3-5 working days, after my cancellation submission I got a response of 6-12 working days as I'm writing this in March_25 I have been waiting for 20 working days counting weekends it's actually a month. Doing business with Rentoza is for the brave and patient, if you are neither then don't bother. Sincerely still waiting for refund