1 reviews | Active since Sept 2021
Worst service!!!
I recently enquired about their pest control service which I received a call back and had a good chat with the sales guy. Their national account manager Nicole Hendricks then sent me a quote to sign. The caveat after the service is that we should spend 2 hours outside the apartment which seems fair when chemicals are app****, however, when I advised her that I'd prefer that the service is done after hours or weekends as my family is working from home then she said I'll be charged overtime which I found ridiculous. Not sure what business model they use there, but looks like they're still living in the age of the dinosaurs as many businesses have adopted to customers working from home and have changed their offerings to suit customers' needs without the so-called overtime fee. What I found completely unacceptable is that she hung up on me and never rep**** to my emails subsequently. Horrible service after they came highly recommended by a friend!!!!
I'm terribly sorry that the service you received from our call agent was so unsatisfactory. I have been advised that the call centre team leader has been in touch to apologise and to requote you.
Thank you for giving us an opportunity to potentially retain your business.
Kind regards
Nathalie Leblond
Marketing Communications Manager
I'm terribly sorry that the service you received from our call agent was so unsatisfactory. I have been advised that the call centre team leader has been in touch to apologise and to requote you.
Thank you for giving us an opportunity to potentially retain your business.
Kind regards
Nathalie Leblond
Marketing Communications Manager
Thank you for the feedback. I did receive a call today and the requote which still include the additional so-called overtime fee. As cited in my complaint, I'm interested to know if this is something that you are willing to review as a company. The majority of people are working from home 8-5 am since covid therefore it's reasonable that you can adjust the service times for customers like that. I'll take the quote because I'm desperate but otherwise I'm certainly not happy.
Regards,
Senzo
Thank you for the feedback. I did receive a call today and the requote which still include the additional so-called overtime fee. As cited in my complaint, I'm interested to know if this is something that you are willing to review as a company. The majority of people are working from home 8-5 am since covid therefore it's reasonable that you can adjust the service times for customers like that. I'll take the quote because I'm desperate but otherwise I'm certainly not happy.
Regards,
Senzo
I'm sorry that you aren't happy, and that we are not able to accommodate your request for an after-hours call out without an after-hours fee.
Rentokil is primarily a business to business service provider, and as such we have always had core operating hours of Monday - Friday. Any call outs outside of that mean that we have to pay our colleagues overtime, and in order to do that, we have to charge an overtime rate.
Kind regards,
Nathalie
I'm sorry that you aren't happy, and that we are not able to accommodate your request for an after-hours call out without an after-hours fee.
Rentokil is primarily a business to business service provider, and as such we have always had core operating hours of Monday - Friday. Any call outs outside of that mean that we have to pay our colleagues overtime, and in order to do that, we have to charge an overtime rate.
Kind regards,
Nathalie