Very poor service, communication or resolution

I am writing to express our company's deep frustration regarding the handling of a proposed 24-month service agreement for the supply and maintenance of sanitary bins. Timeline of Events: • 4 August 2025: Silviya Solomon from our company requested a proposal contract from Sales Consultant Carmelita Bailey. • 26 August 2025: Silviya followed up, asking Carmelita to prepare and finalize the agreement for a service start date of 1 November 2025. Carmelita confirmed she would do so. • 15 September 2025: The service agreement was signed by both our Financial Manager and Carmelita, confirming the start date of 1 November 2025. However, no contract number was ever issued. • 27 October 2025: Silviya emailed Carmelita again to ask when the bins would be delivered, as no feedback had been received. • 30 October 2025: Carmelita responded, confirming the service would initiate on 1 November, but stated delivery would occur sometime in November and that she would check with the team. This raises a serious concern: How can the service begin without the bins being delivered? • 7 November 2025: Silviya called Rentokil and spoke to Michael Pieterse, who could not locate the contract and mentioned that Carmelita had moved to another department. He sent an email to Carmelita, Thabiet Alexander, and Anathi Meleni, requesting feedback and issued ticket number 476788. • 11 November 2025: As of today, no feedback has been received and no bins have been delivered. Concerns: • Lack of communication and follow-through from your team. • No contract number issued despite signed agreement. • Service start date passed with no delivery or implementation. • No accountability or resolution despite multiple follow-ups. Our Question: Does Rentokil value our business, or is this indicative of a broader issue with service delivery and customer care? We sincerely hope someone from Rentokil will take ownership of this matter and provide immediate feedback and resolution.