CC
Craig C
1 reviews | Active since Oct 2025
08 Oct 2025, 14:19
very disappointing service
Very disappointing service. I booked a week in advance for an 8:00 AM appointment, only to be given the runaround on the day the treatment was supposed to be carried out. The service from the manager at the Durban Service Centre was highly unprofessional. It took almost an hour to get the matter sorted out, despite having made arrangements to leave my home at 8:00 as scheduled.
This entire inconvenience occurred even after I had submitted proof of payment 48 hours prior to the scheduled work.
Helpful (0)
Replies (2)0
Replies (2)
Rentokil Initial's replyOfficial
08 Oct 2025, 15:03Good Day, Craig Chellan
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to discuss your concerns with the relevant manager so that we can address the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to discuss your concerns with the relevant manager so that we can address the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply08 Oct 2025, 15:03
Official
Good Day, Craig Chellan
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to discuss your concerns with the relevant manager so that we can address the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to discuss your concerns with the relevant manager so that we can address the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's replyOfficial
08 Oct 2025, 15:51Good Day Craig
I have spoken to my colleague, who advised that they have been in contact with you and have assisted you as per your request. Should you require any further assistance, please contact me directly.
Kind regards,
Sagren Govender
Customer Support Manager
I have spoken to my colleague, who advised that they have been in contact with you and have assisted you as per your request. Should you require any further assistance, please contact me directly.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply08 Oct 2025, 15:51
Official
Good Day Craig
I have spoken to my colleague, who advised that they have been in contact with you and have assisted you as per your request. Should you require any further assistance, please contact me directly.
Kind regards,
Sagren Govender
Customer Support Manager
I have spoken to my colleague, who advised that they have been in contact with you and have assisted you as per your request. Should you require any further assistance, please contact me directly.
Kind regards,
Sagren Govender
Customer Support Manager