AF
Ana F

1 reviews | Active since Jun 2015

12 Jul 2018, 10:14

Useless pest control service

The call centre takes 10 mins to answer the phone - then the person they transfer to never answers the call. I paid in advance for pest control -they book an appt - when they arrive instead of coming to instal the bait stations, they say they are coming to collect - Useless service, staff

0
Replies (1)
Rentokil Initial
Rentokil Initial's reply12 Jul 2018, 12:08
Official

Dear Ana

Thank you for the feedback. This is obviously not the level of service we aim to deliver to our customers,

Our branch manager has been in contact with you to reschedule the installation for today; thank you for the opportunity you have given us to rectify this situation for you.

Kind regards

Nathalie Leblond

Marketing Communication Manager