Upfront payment for half ****d service. No Feedback

<p>I payed this joke of a company R815 to come and service my house for a roof rat problem. When the technician arrived he realized that he could not access my living room and bar area (where the biggest problem is) in the roof as it is closed of from the inside of the roof and there is no man hole. He then threw poison around that area and left. Knowing that this will not solve my problem I phoned Rentokil and asked them why can the technician not move the roof tiles to access that part of the house just to be told that they do not move roof tiles because they do not wat to be held liable for any damages that occur because of that after the fact(which is understandable). I then proposed that I would send them a mail giving them permission to move the roof tiles and absolving them of any liablity. The supervisor then said this is fine. It is now the next day and I get no feedback they are giving me the run around and the most problematic area in the house is still not treated but yet they have my money. Typicall service in this country. And this is why I did not want to pay upfront because now there is no haste from thier side to sort out my problem the money is in thier account. EITHER TREAT MY LIVING ROOM AND BAR AREA OR GIVE ME MY MONEY BAC****!!!</p>