They will ***** you with their Contracts/Fine print

We were sold a 12 visits Bait station by Rentokil to get rid of rats in our Parkhurst Store in August 2017.

The salesman told our area manager that the agreement was for 12 months. She cleared the period with me and then we started using their service. At no time did the salesman say that the contract is automatically renewed after 12 months if not cancelled in writing, but he sent an email with an attached terms and conditions, which we obviously did not pick up.

We are now querying why they are still coming and they have said we are in a new 12 month period and it cannot be cancelled until 3 months before the expiry. This is predatory, underhanded and in opposition to the spirit of the New Consumer Protection Act. We don't want or need their service but they are trying to tell us that we are tied in.

I am busy logging a complaint with the Consumer Goods and Services Ombudsman which will hopefully make Rentokil release all customers that are in automatically renewed contracts.

This is such a predatory business practice from a well know brand name in this country. Absolutely shameful, do not sign an agreement with RENTO****!!