TC
THABANG C

1 reviews | Active since Sept 2018

07 Sept 2018, 09:32

they resolved nothing.

To whom it may concern, I have a bed bug problem at my flat that i am currently living in . When i spoke to the lady she assured me that the problem will be sorted but that was not true . i contacted the same lady via email and asked her when can they come again for second treatment all i am getting is my email being forwarded back and forth to people who don't respond ( loyiso.mabutyana and mervin.alves) two weeks still none of them bothered to say anything.

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Replies (1)
Rentokil Initial
Rentokil Initial's reply07 Sept 2018, 13:42
Official

Dear Mr Thabang

Our sincere apologies that you did not receive a quality service that could resolve your problem. Our branch supervisor has made contact with you and has scheduled a follow-up service for tomorrow morning as requested.

Thank you for giving us the opportunity to rectify the issue and to deliver the standard of service you would expect from the Experts in Pest Control.

Kind regards,
Nathalie Leblond

Marketing Communication Manager