LS
Luke S
1 reviews | Active since May 2010
03 Sept 2019, 13:15
The Epitome of Disorganisation.
The epitome of disorganisation.
I have been struggling to get this company to stop billing me and to cease their services. I have contacted my rep (Louise Kruger) - she doesn't answer her phone, nor does she answer emails. I have contacted the finance department themselves, and the issue is ignored.
When I did eventually get through to someone, they passed me on to the wrong department and they were unable to follow up. There has been no follow up from the new department.
Terrible service from admin staff and some of the reps that come out to us. They leave their tools and belongings in our shop quite often.
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Replies (1)0
Replies (1)Rentokil Initial's replyOfficial
04 Sept 2019, 14:00Dear Mr Simmonds
We are very sorry to hear that you have had a frustrating time of things with our Finance Department.
Our finance team leader has investigated the issue to see where things went wrong and has been in touch with you to clarify some of your concerns.
She is working on getting your admin concerns resolved as quickly as possible.
Kind regards,
Nathalie Leblond
marketing Communications Manager
We are very sorry to hear that you have had a frustrating time of things with our Finance Department.
Our finance team leader has investigated the issue to see where things went wrong and has been in touch with you to clarify some of your concerns.
She is working on getting your admin concerns resolved as quickly as possible.
Kind regards,
Nathalie Leblond
marketing Communications Manager
Rentokil Initial's reply04 Sept 2019, 14:00
Official
Dear Mr Simmonds
We are very sorry to hear that you have had a frustrating time of things with our Finance Department.
Our finance team leader has investigated the issue to see where things went wrong and has been in touch with you to clarify some of your concerns.
She is working on getting your admin concerns resolved as quickly as possible.
Kind regards,
Nathalie Leblond
marketing Communications Manager
We are very sorry to hear that you have had a frustrating time of things with our Finance Department.
Our finance team leader has investigated the issue to see where things went wrong and has been in touch with you to clarify some of your concerns.
She is working on getting your admin concerns resolved as quickly as possible.
Kind regards,
Nathalie Leblond
marketing Communications Manager
