1 reviews | Active since Feb 2014
Terrible service
<p>Service agent was late for an appointment. Bad first impression. Won't even bother getting a quote. </p>
Hello Nicole
Thank you for bringing this to our attention. We're disappointed to hear that our consultant made a poor first impression.
I have escalated this to her manager, and have been advised that she did her utmost to accommodate the changes you made to both the time and location of the meeting this morning.
Her need to honour her pre-existing appointments were the reason she could not do the second survey at the second location immediately. She did however offer to do it for you during the course of today, and have a quote ready for you by this afternoon.
I'm sorry that this proposed time frame did not meet your expectations.
Kind regards
Nathalie Leblond
Marketing Communications Manager
Hello Nicole
Thank you for bringing this to our attention. We're disappointed to hear that our consultant made a poor first impression.
I have escalated this to her manager, and have been advised that she did her utmost to accommodate the changes you made to both the time and location of the meeting this morning.
Her need to honour her pre-existing appointments were the reason she could not do the second survey at the second location immediately. She did however offer to do it for you during the course of today, and have a quote ready for you by this afternoon.
I'm sorry that this proposed time frame did not meet your expectations.
Kind regards
Nathalie Leblond
Marketing Communications Manager
I did not make any changes to the times and locations.
I did not make any changes to the times and locations.