**** Service

Terminating my contract due to lack of service and here are the reasons!!. I have been struggling with these issues since November 2023 until now to get my account corrected.

-I tried contacting my original consultant, but I wasn't notified that she had left without any type of notice or advising who my next contact person would be. There has been a lack of communication when it comes to Ndumi answering me when I have queries. It's days, sometimes weeks before I get vague answers from her. - There is never any communication when it comes to the day when the waste is to be collected. This became an issue when there was a huge gap between collection in December 2023 and January 2024. It took over 2 months until the waste was collected - Another occurrence was on the 26 March the waste was collected and then again on the 9th of April. There is a lack of communication between the office and their drivers for when the waste should be collected, as well as my bill not being amended for this incident. - As of May I was told that they weren't using the receipt books anymore and that there is a new service in place, but that I would still get a document emailed to me stating the waste was collected. (WHICH STILL HASN'T BEEN DONE) - I was billed this past Monday (3 June 2024) I was not at work and nothing was collected which proves again the lack of communication between the company and their client. Due to the fact that on a Monday I am NEVER open (this is the only day that my business is closed which Ndumi is fully aware of?)

I would prefer to cancel my contract effective immediately and expect a discounted rate due to the issues I have stated above, I can't pay according to my contract when nothing has been done according to the contract.

It is such a sad that customer service in not a priority in your Company