YN
Yolande N

1 reviews | Active since Jan 2017

05 May 2022, 21:37

****MED #THEFT #CORPORATE THEFT #RENTOKIL #PATHETIC #NO REFUND RECEIVED

Dear Consumer reading this review and trusting Rentokil dos to get their feedback. the services that we required were twice not provided. The first engagement services were not provided after the fact services were provided. We live in a gated community and should services been provided access would have been picked up at security entrance gate, which were not. a Follow up service as booked as per failed first attempt, however i waited 30 mins, giving them the benefit out doubt of running late. Instead what transpired was phoned by their technician stating the job card was not listed for the services. Referring back to office, blame game was clearly at play. I give the technician a pat on the back for taking some responsibility to redress, and zero rating to the admin management staff not wanting to take any accountability or responsibility on behalf of the company. After insisting on full refund I have not heard from them, no follow call as stated, no email response. Very Poor business etiquette. a week later no response to my refund. I take it the company has vanished into thin air including the refund. Rentokil, you are truly not even deserving on the one star grading. Dololo. NO SERVICE NO REFUND NO CALL NO RESPONSE EMAIL. This can be called various names, ****med, victim of corporate crime, theft, pathetic service on a high note.

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Replies (2)
Rentokil Initial
Rentokil Initial's reply09 May 2022, 09:02
Official
Dear Yolande 

Thank you for bringing this to our attention. Our complaints resolution team is doing their best to rectify the situation for you regarding your refund, but they are struggling to get hold of you.
They have tried to reach you by both phone and by email, unsuccessfully so far, but will continue to try and reach you so that we can settle your refund. 

Kind regards, 
Nathalie Leblond
Communications manager 
Rentokil Initial
Rentokil Initial's reply09 May 2022, 09:49
Official
Dear Yolande 

I have been advised that the team has made contact, and your refund is being processed. 
Thank you for allowing us the opportunity to rectify this for you. 

Kind regards
Nathalie