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ozayr R
1 reviews | Active since Feb 2015
09 Sept 2021, 14:02
Rodent service from Rentokil
Worst service I've ever received from any pest control company. They come in and blame my staff and store accusing us of not cleaning well, When in fact we are a major franchise that has check ups monthly,
They need to send their staff for training and how to interact with people.
Also we have to remind them to send us the invoice, otherwise they send a over due statement, Every month this year I'm having the same problem
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Rentokil Initial's replyOfficial
09 Sept 2021, 16:10Dear Mr Randeree
Thank you for allowing us the opportunity to sort out your complaint.
As discussed telephonically, our service supervisor is on route to meet with your manager as per your request. He will make an assessment and then implement a plan of action.
Our accounts department is investigating the issue with your invoices and will be in contact shortly.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Thank you for allowing us the opportunity to sort out your complaint.
As discussed telephonically, our service supervisor is on route to meet with your manager as per your request. He will make an assessment and then implement a plan of action.
Our accounts department is investigating the issue with your invoices and will be in contact shortly.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Rentokil Initial's reply09 Sept 2021, 16:10
Official
Dear Mr Randeree
Thank you for allowing us the opportunity to sort out your complaint.
As discussed telephonically, our service supervisor is on route to meet with your manager as per your request. He will make an assessment and then implement a plan of action.
Our accounts department is investigating the issue with your invoices and will be in contact shortly.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Thank you for allowing us the opportunity to sort out your complaint.
As discussed telephonically, our service supervisor is on route to meet with your manager as per your request. He will make an assessment and then implement a plan of action.
Our accounts department is investigating the issue with your invoices and will be in contact shortly.
Kind regards,
Nathalie Leblond
Marketing Communications Manager